FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
Contact us promptly for potential order cancellation before our production team initiates artwork creation. Once in production, regrettably, cancellation is not possible.
How can I contact you?
How can I contact you?
Contact us with any questions, concerns, or feedback via our contact form or by emailing hello@sckribbles.com. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Where can I find my wishlist?
Where can I find my wishlist?
To find the products you added to your wishlist, go here. You can also click the "Wishlist" link in the main menu.
Do you have a newsletter?
Do you have a newsletter?
Yes, you can sign up for our newsletter here.
Why am I getting different wallpaper calculations from different calculators?
Why am I getting different wallpaper calculations from different calculators?
Free online wallpaper calculators are often inaccurate and don’t account for specific sheet sizes, pattern repeats, or trimming allowances. We recommend using our dedicated wallpaper calculator, which is tailored to our wallpaper dimensions for the most precise measurements.
Can I customize the size/color of the artwork?
Can I customize the size/color of the artwork?
Yes, we offer custom sizing for most of our artworks. If you have specific dimensions or colors in mind, please reach out to us with your requirements, and we’ll do our best to accommodate your needs.
Shipping
What countries do you ship to?
What countries do you ship to?
We are now shipping to the following countries:
- United States
- Canada
- Australia
- Europe and UK
- New Zealand
To receive updates on our expansion, kindly subscribe to our newsletter through this link.
How long will it take to receive my order?
How long will it take to receive my order?
Production Time: Given the bespoke nature of our handcrafted products, production times vary between 2 to 5 business days.
Wallpaper: Standard free shipping typically takes 10 business days, while express shipping options deliver within 1-4 business days.
Canvas Prints: Standard shipping generally requires 3-7 business days. Express shipping is available for all domestic orders at an additional cost.
Returns and Refunds
What is your return policy?
What is your return policy?
Click here for our full returns policy.
How long will it take to receive my refund?
How long will it take to receive my refund?
We understand the frustration of tied-up funds in a refund process, so we swiftly initiate refunds through our payment providers. Once requested on your behalf, please allow up to 10 business days for the refund to reflect in your account.
Products
Can I glue wallpaper directly onto un-primed un-painted drywall?
Can I glue wallpaper directly onto un-primed un-painted drywall?
It’s not advisable to apply wallpaper directly to unprimed drywall, as its porous surface can absorb the adhesive. For the best results and to ensure proper adhesion, it's recommended to prime the walls first to create a smooth, sealed surface for the wallpaper.
The Roman Pro-977 is a good option: https://romandecoratingproducts.com/product/pro-977/
Can I apply wallpaper to a textured wall?
Can I apply wallpaper to a textured wall?
For optimal results, your wall should be smooth and clean before applying wallpaper. Textured walls can cause adhesion problems, shrinkage, peeling, mold growth, and an uneven, textured appearance on your wallpaper.
Should I hire a professional wallpaper installer?
Should I hire a professional wallpaper installer?
Yes! To avoid costly mistakes and ensure your wallpaper is installed flawlessly, we highly recommend hiring a professional. Their expertise will help protect your investment and ensure a stunning result.
What is a "pattern drop"?
What is a "pattern drop"?
A "pattern drop" refers to how a design on wallpaper repeats and aligns from one sheet or panel to the next.
In wallpapers with a continuous or repeating design, there's often an offset (or drop) between the pattern on adjacent panels.
This means that when you install the wallpaper, you need to align the design so that the pattern flows seamlessly across the wall.
The "pattern drop" is essentially the vertical distance between repeating elements of the design. It’s an important factor to consider for ensuring a cohesive look and may affect how much extra wallpaper you need to account for during installation.
At how many inches does the pattern repeat, and what is the pattern drop/match for your wallpaper?
At how many inches does the pattern repeat, and what is the pattern drop/match for your wallpaper?
Our wallpapers are 28 inches wide, and each sheet features the same design. This means the pattern repeats every 28 inches, with no pattern drop or match required during installation.