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Help & FAQs

Find the answers to your questions below.

FAQs

Ordering

Can I cancel my order?

Contact us promptly for potential order cancellation before our production team initiates artwork creation. Once in production, regrettably, cancellation is not possible.

How can I contact you?

Contact us with any questions, concerns, or feedback via our contact form or by emailing hello@sckribbles.com. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Where can I find my wishlist?

To find the products you added to your wishlist, go here. You can also click the "Wishlist" link in the main menu.

Do you have a newsletter?

Yes, you can sign up for our newsletter here.

Shipping

What countries do you ship to?

We currently deliver to the United States and plan to extend shipping to Australia and Canada in the future. To receive updates on this expansion, kindly subscribe to our newsletter through this link.

How long will it take to receive my order?

Standard shipping normally takes 3-7 business days. Express shipping is available on all domestic orders (for an additional charge). Due to the custom handcrafting of our products, production durations may range from 2 to 5 days.

Returns and Refunds

What is your return policy?

Within 30 days, if your order arrives damaged, defective, or if the wrong item is sent, worry not! Simply take a picture of the issue, and we’ll take care of the rest. No need to return the item. We’ll refund the full amount, including shipping, or offer you a hassle-free exchange. Click here for our full returns policy.

How long will it take to receive my refund?

We understand the frustration of tied-up funds in a refund process, so we swiftly initiate refunds through our payment providers. Once requested on your behalf, please allow up to 10 business days for the refund to reflect in your account.

Products

How do I clean my art?

Learn how to care for and clean your art here.

What are cotton linters?

Cotton linters are short fibers found on cottonseeds after the ginning process. Unlike the long fibers used in textiles, linters are delicate, fluffy fibers measuring merely millimeters in length. Learn more about cotton linters here.

Are cotton linters eco-friendly?

Indeed, opting for cotton linters stands out as the environmentally conscious choice. Artists choosing linters actively contribute to waste reduction and redefine the life cycle of cotton, making it a genuinely sustainable option. Learn more here.

Where are your products made?

Our products are all handmade to order in the United States.

What materials are used to make your products?

Learn about the materials used to create our wall art here.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.