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Help & FAQs

Find the answers to your questions below.

FAQs

Ordering

Can I cancel my order?

Contact us promptly for potential order cancellation before our production team initiates artwork creation. Once in production, regrettably, cancellation is not possible.

How can I contact you?

Contact us with any questions, concerns, or feedback via our contact form or by emailing hello@sckribbles.com. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Where can I find my wishlist?

To find the products you added to your wishlist, go here. You can also click the "Wishlist" link in the main menu.

Do you have a newsletter?

Yes, you can sign up for our newsletter here.

Shipping

What countries do you ship to?

We are now shipping to the following countries:

  • United States
  • Canada
  • Australia
  • Europe and UK
  • New Zealand

To receive updates on our expansion, kindly subscribe to our newsletter through this link.

How long will it take to receive my order?

Production Time: Given the bespoke nature of our handcrafted products, production times vary between 2 to 5 business days.

Wallpaper: Standard free shipping typically takes 10 business days, while express shipping options deliver within 1-4 business days.

Canvas Prints: Standard shipping generally requires 3-7 business days. Express shipping is available for all domestic orders at an additional cost.

Returns and Refunds

What is your return policy?

Click here for our full returns policy.

How long will it take to receive my refund?

We understand the frustration of tied-up funds in a refund process, so we swiftly initiate refunds through our payment providers. Once requested on your behalf, please allow up to 10 business days for the refund to reflect in your account.

Products

Can I glue wallpaper directly onto un-primed un-painted drywall?

It’s not advisable to apply wallpaper directly to unprimed drywall, as its porous surface can absorb the adhesive. For the best results and to ensure proper adhesion, it's recommended to prime the walls first to create a smooth, sealed surface for the wallpaper.

The Roman Pro-977 is a good option: https://romandecoratingproducts.com/product/pro-977/

Can I apply wallpaper to a textured wall?

For optimal results, your wall should be smooth and clean before applying wallpaper. Textured walls can cause adhesion problems, shrinkage, peeling, mold growth, and an uneven, textured appearance on your wallpaper.

Should I hire a professional wallpaper installer?

Yes! To avoid costly mistakes and ensure your wallpaper is installed flawlessly, we highly recommend hiring a professional. Their expertise will help protect your investment and ensure a stunning result.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.